Frequently Asked Questions
Do I have to buy again to run on my iPhone and iPad?
No you don't have to purchase twice. Once you have bought Darkroom you can run it on any number of your devices. All you have to do is make sure to login on all devices using the same App Store account. Then in the App go to Settings, you can find the option at the left top of the photo grid.. Once in Settings tap the Already made a purchase? Option and all your previous purchases should be fully restored.
How do I restore purchases I have made in the past?
In Darkroom, go to Settings, you can find the option at the left top of the photo grid. Once in Settings tap the Alreay made a purchase? Option and all your previous purchases should be fully restored.
If that doesn't work you might want to make sure you are using the same App Store account as you made the original purchase with. You can also try and logout of the Apple AppStore, and then log back in. You can also check to see the status of the AppStore, and other services on Apple's System Status page.
How can I get a refund for a purchase?
Apple handles all sales and there for also all refunds. Follow their instructions at https://support.apple.com/en-us/HT204084
Please note that as of yet we do not have any subscription or membership, just a one time purchase.
Can I use App Store Family Sharing with Darkroom?
No. Apple doesn't make it possible for in-app purchases to be shared using Family Sharing. For more details go here: https://support.apple.com/en-us/ht203046
Why does my RAW Photo look very dark?
You just ran into one of the realities of shooting RAW. For those of you shooting in RAW+JPG on an iPhone it's very easy to come to the conclusion that the RAW photos look wrong and to dark as compared to the JPG. The thing is that the JPG is a heavily automagically processed image generated by Apple. Where as the RAW image is literally the raw set of pixels as they where captured by your the camera sensor. With RAW photos the editing is fully up to you. Honestly, these days shooting in RAW is rarely going to have a better outcome than using the automagically processed JPG, especially in high contrast situations.
Does Darkroom support the RAW file format used by my camera?
Most likely yes. As of iOS 10 and upwards, Darkroom uses Apple provided system-level support to handle RAW photos. As such they do the heavy lifting for us. They have conveniently created lists of supported cameras for all of us: iOS 10, iOS 11, iOS 12, iOS 13.
It is possible, when you buy a completely new camera, that support isn't available yet. Fortunately Apple updates the supported camera list regularly through software updates.
I'm getting an error when opening a RAW photo?!
A couple of things could be happening.
- Fuji RAW: A couple of the recent Fuji cameras shoot in Compressed RAW format by default, but we and Apple don't support that. So you will have to switch to Uncompressed RAW format on your camera.
- File Transfer: We have seen a couple of instances in which the file transfer by cable or app caused a corruption in the file. Often times trying to transfer again can help solve the issue.
- RAW Badge not showing: Unfortunately not all devices have the hardware capability to load or process RAW files. See our requirements at the bottom for more details.
RAW, what's the deal?
RAW photos are special and different from other file types. A RAW file is a pure capture, an equivalent to a digital negative - an unprocessed image. RAW files always remain raw, any edits always need to be saved to another file. They allow for a lot of editing flexibility because of the much broader exposure range, and that comes at the cost of significantly larger file sizes. They are mostly very useful when capturing evening or night photos, or situations where you have very bright and dark areas.
Also note that our RAW editing tools are not as good as some other tools. We know, and we wish they where, but some other companies tend to have a huge size and historical advantage over us. One step at a time we will get there too.
Where is, or are you considering feature X?
If you can't find it in the app it's probably not there. And most likely, we are considering adding it in the future. Is the feature you have in mind one of the below, then you are in luck since we will add it! We just don't know when yet.
- Album Management
- Clarity/Noise Control
- Selective Adjustments
- Spot Removal
- Filter Sharing
- Edit Syncing
- Mac App
- Light Mode & iPad Spaces - 4.3
- Histogram, Blacks and Whites Tools - 4.2
- Extension & Import - v4.1
- iPad - v4.0
- Grain - v3.8
- Hashtags - v3.7
- Frames - v3.6
- Perspective, RAW, Batch - v3.0
If your feature isn't listed above, please don't hesitate to contact us at firstname.lastname@example.org and describe what your vision in detail, or share a link to an example.
Do you have a Beta program to help test and try new features?
Yes, welcome thrill seekers. You are welcome to live on the cutting edge trying out the great new features in our Beta program, in which you can participate by going to our Beta page. Please make sure to read the instructions carefully, to understand the risk. And please provide us feedback when you participate!
Do you have an Android or Mac App?
The short answer is No. As we haven't taken any outside funding, we're only accountable to the people who matter: our users. That also means we currently don't have a version of Darkroom for these platforms, as we currently don't have the resources to invest in making the amazing Darkroom experience available more broadly.
As for the Mac specifically, Apple just announced new tools that make it possible for us to take our iPad app and run in on the Mac, with some additional work. In the coming months we will try and see what is feasible.
Is Darkroom available in my language?
We provide support for 16 languages; English, Arabic, Dutch, French, German, Hindi, Italian, Japanese, Korean, Malay, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, Turkish. If your language isn't in the above list, just send us an email to request it!
Please note that we follow the language iOS is set in. As of iOS 13 you can now set the language per App. Go to system Settings > Darkroom > Language.
How do I...?
How can I use Darkroom with Siri and Shortcuts?
There are actually a couple of different ways to use Darkroom with Siri and Shortcuts.
- Import, Filter, Frame, Prepare for Export: Go to the Shortcuts app, which is now pre-installed on iOS 13, and create create a new shortcut or automation. Then, simply search for "Darkroom" or "Photos" and you will find our Shortcut Action with which you will be to automate like never before.
- Hashtags: Go to settings in Darkroom and Add a custom Siri Shortcut for one or more of your Hashtags Sets to quickly copy those hashtags with a simple command. Read more in our release post.
How do I access the Photos Edit or Share Extension?
To see and access the Photos Edit or Share Extension, you will first have to enable them:
- Open the Edit or Share Menu, and scrolling the options all the way to the right.
- Tap the More button.
- In the list that comes up toggle on Darkroom.
- Finally, re-order the list to make Darkroom accessible as one of the first in the list.
How do I Batch edit my photos?
- In the main Library, tap Batch at the top right.
- Tap-and-hold on the photo, that has the edits you want to copy, and tap the Copy Edits option.
- Open use the … menu when viewing a photo, or go to the History tool.
- Then, tap (and drag left/right, and up/down) to select the photos you wish to apply edit to.
- Tap the pasteboard icon, third from the right, for the copied edits to be applied.
Please note that non of the edits from the transform/crop and frame tool are copied.
How do I save/export/share my edited photo?
You can save an edited photo by tapping Export in the top right when you are viewing or editing a photo. Or even if you tap and hold a photo in the Library Grid. From the Export sheet you will be able to save and share to many 3d party services.
Note that by default Darkroom edits all your photos non destructively, meaning we never automatically save any of the edits to your original photo without your explicit consent. If for any reason you ever did save an edit to a photo and you want to undo or revert back to the original you can easily do so:
- Go to the History tool, or use the ... menu when viewing the photo,
- And tap Revert Photo option.
How do I create a custom filter?
Anytime you either edit your photo yourself, or after you have selected a filter and made additional edits you will see a Create Filter button, right above the filter strip in the Filter tool.
How do I share or install a filter?
We removed the filter sharing functionality, originally released in v2.0, in our v2.5 update due to minimal usage and relative complexity.
Is this a known issue/bug?
Oh boy. Most likely yes, we are sorry for the inconvenience. And most likely, we have a plan on how and when to address it, but just haven't been able to get to it.
- On iOS 13 sometimes when loading a RAW+JPG the photo isn't made available for us yet to load. For now, simply close the photo, and try and load it again a couple of secons/minutes later and it should now open.
- Zooming in on my RAW photo crashes Darkroom. And RAW & Depth Blur editing seems slow. We are working on a major rewrite of a core part of the app to solve this issue.
- The Depth Blur slider doesn't work for this one photo. The Depth Blur slider seems missing on my iPhone Xs and iPad.
How do I report an issue/bug?
- Make sure you are using the latest version of Darkroom and iOS.
- You will help us most by finding precise and detailed steps to reproduce the issue. This is honestly the most important thing for us.
- If the issue causes a crash, the app unexpectedly quits or the extension goes dark, follow our Crash instructions.
- Send us a screenshot, or even a screen recording video would help us tremendously as we'd be able to watch along.
- If you have multiple issue, make sure to clearly report them as separate issues.
Darkroom crashed when I did X, what happened?
We probably don't know, but you can help us figure it out! All we need is your crash log and a brief description of what you did before the crash occurred. Follow the below steps to retrieve and send us your crash log:
- Sync with iTunes on your Mac
- Crash logs are transferred to iTunes on your Mac whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
- Retrieve the Crash Log
- Open Finder (found in the Dock)
- Click on the Go menu at the top of your screen, and select Go to Folder
- Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
- Open the folder with the same name as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
- Look for files starting with Darkroom. If you don't see any, try opening the folder called Retired. Here, you should see at least one item starting with Darkroom. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to email@example.com
If you are on Windows, the steps are a bit different:
- Open any Windows Explorer Window (My Computer, My Documents, etc.)
- Enter %appdata%, and press enter
- Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*.
- (Note: your device name appears in iTunes on the left side, under 'Devices')
- You will see at least one item starting with Darkroom. Copy any that you find to your Desktop.
- Attach the file(s) to your reply, or send them to firstname.lastname@example.org
What is your policy on Privacy & Copyright?
- RAW Editing: iOS 10, and iPhone SE/6/6S and later, iPad Pro (all models), iPad mini 5 and iPad Air 3 (A9 chip or better), and iPod touch (6th generation). Apple Documentation
- HEIF Editing: iOS 11, and iPhone 6 and later. Apple Documentation
- Portrait Editing: iOS 11, and iPhone 7/8 Plus & iPhone X/S/Max.
Can't find an answer to your question?
Please feel free to contact our product support and ask any question you might have, or even just to share email@example.com